Disputes
Save Shopify Inbox conversations for chargebacks.
Keep a copy of the customer conversation when it contains context that may be useful while handling a dispute.
A customer dispute comes in. The relevant context is sitting inside an old Inbox conversation. Now you need a copy you can actually keep.
Preserve the conversation before you need it.
Use Shopify Inbox Helper to fetch and export the conversation data so you can maintain your own record outside the Inbox interface.
A practical workflow
01
Find the conversation
Open the relevant customer conversation in Shopify Inbox.
02
Fetch the data
Use Shopify Inbox Helper to get the conversation data.
03
Keep your record
Store the exported conversation with your other dispute documentation.
Important
Shopify Inbox Helper helps you preserve conversation records. It does not guarantee a chargeback outcome or replace your normal dispute process.